Preparation

Prior to calling Prizm:

• Advise the customer that evaluating the cause of failure does not necessarily mean the failure is covered. All covered repairs must be authorized by the Administrator (Prizm).
  
• If the failure requires a teardown to determine the cause of the breakdown, obtain authorization from the customer for the procedure prior to any teardown. Advise the customer the cost of the teardown is his or her responsibility if the failure is not covered under the Service Agreement.
  
• Assess the problem(s) and determine the Cause, Cure, and Cost of the repairs.